Verified clients, first tranche of a larger book
Three year platform contract to Wolf AI Labs
Three year modelled range across all claim types
First settlements landing from month three
Every volume claims firm in the UK is sitting on the same undervalued asset: a client book acquired for one claim type and never monetised beyond it. A client acquired for a PCP claim is not a PCP client. They are a consumer with a credit card, an energy account, loans, a mortgage, insurance policies and telecoms contracts, every one of them a potential claim, every one of them already inside the firm's data estate.
The Claims Passport platform converts that dormant book into a structured, multi claim revenue engine. This document models the first tranche: 500,000 verified clients, credit card claims first, remaining claim types and remaining tranches to follow.
Why credit cards first. Credit card claims carry the highest identification rate across a consumer book, the clearest settlement precedent, and a value profile that resolves quickly. They are the fastest route from platform live to cash landing.
The book is processed in tranches rather than as a single mass. Each tranche of 500,000 clients moves through the same pipeline: passport issuance, activation, claim identification, submission, settlement. Tranching protects processing quality, spreads platform load, and gives the firm a repeating, predictable revenue cadence rather than a single spike.
| Pipeline Stage | Rate Applied | Volume |
|---|---|---|
| Tranche issued with Claims Passports | 100% | 500,000 clients |
| Passport activation | 65% | 325,000 active clients |
| Credit card claim identified | 72% of active | 234,000 claims |
| Average modelled settlement | £725 per claim | £169.6m consumer redress pool |
Rates are modelled from platform performance data and comparable redress scheme behaviour. The £725 average sits below the £750 Financial Ombudsman case fee, which makes early bilateral settlement the commercially rational route for respondent lenders and accelerates resolution for consumers.
| Line | Basis | Value |
|---|---|---|
| Consumer redress pool | 234,000 claims at £725 average | £169.6m |
| Firm fee charged | 30% inclusive of VAT, within regulated fee cap bands | £50.9m |
| Firm fee income, ex VAT | Net of VAT accounted to HMRC | £42.4m |
| Platform costs, year one | Passports £4.495m plus licence £2m | £6.5m |
| Modelled net firm income, tranche one, credit cards only | Year one | £35.9m |
Credit cards are one claim type of seven. The same 325,000 activated clients remain inside the platform for energy, loans, mortgage, insurance, telecoms and banking claims, each identified, submitted and settled through the same pipeline with no further acquisition cost. And tranche one is one tranche of a book measured in the millions. Modelled firm income across all claim types and tranches over three years: £149m to £180m.
Every fee in this model is stated inclusive of VAT and sits inside the FCA and SRA fee cap bands for financial services redress claims. At a £725 settlement, the 30% inclusive charge is £217.50 per claim, comfortably inside the Band 1 cap of £420. The platform enforces the cap bands automatically at claim level, so the fee position is compliant by architecture, not by manual policing.
Fee cap breaches are the fastest route to regulatory attention in this sector. A platform that cannot demonstrate cap compliance at individual claim level is a liability. This one proves it on every single claim, automatically, with a full audit trail.
| Component | Structure | Value |
|---|---|---|
| Claims Passport issuance | £8.99 per client, one off, life of account | £4.495m per tranche |
| Platform licence | Annual, all claim types, full infrastructure | £2m per year |
| Three year contract value | Tranche one passports plus three licence years | £10.5m |
Upfront route. Passports and year one licence at contract signature.
Priority buildout scheduling. Five week buildout from confirmed RRP to a live, operational platform.
Phased route. Quarterly instalments across year one with a modest uplift.
Same five week buildout, same platform, same claim types. Cash flow shaped to the firm's settlement cycle.
No setup fee. No monthly fee. No seat fee. The firm's client data remains inside the firm's environment at every stage. We are the infrastructure provider. The data sovereignty stays with the firm, a distinction that is both commercially and legally significant.
| Phase | Timing | Milestone |
|---|---|---|
| Contract and RRP confirmed | Week 0 | Buildout commences |
| Platform buildout | Weeks 1 to 5 | Bespoke platform live, passports issued |
| Activation and identification | Weeks 5 to 10 | Tranche one activated, credit card claims identified |
| First settlements | Month 3 | First fee income landing |
| Full tranche velocity | Months 4 to 12 | Pipeline at full processing rate |
The platform carries 1.4 million claims processing capacity per month, so tranche velocity is constrained by settlement response times, not by infrastructure.
The client book most firms treat as an archive is a revenue engine waiting for architecture. We built the architecture. This is what it produces.